FAQ

When you reserve a car with us, you will get a driver that works for Medallion Limousine, and a vehicle with personalized license plates. All of our drivers are well trained & professional, and have been with the company for a long time. So please give us a chance to prove our service to you.

Simply call our office at 972.423.2111. We will need a credit card when making a reservation, and also we will send you a confirmation back by email.

We accept all major credit cards like Visa, Master Card, American Express & Discover as well as checks, cash is accepted; however we do need to have a credit card on file to hold a reservation.

We are open 24 hours a day, 7 days a week. Talk to a live representative, not an answering machine or answering service.

Inclement weather wait time per hour $35.00 for sedan/SUV and higher based on the type of vehicle after vehicle has been dispatched and on location.

Cancellation 24 hours for sedan/SUV, 72 hours for limos and vans , 7 days for mini & party buses, 15 days for coach buses and specialty vehicles, and 7 days for special occasions.

We will provide soft drinks, water & ice at no charge, you CAN bring alcohol on board as long as every one in limousine is over 21.

NO, 25% service fee is transportation, administrative fees & fuel surcharge.
More on How to TIP your driver HERE.

Insurance covers up to the amount of people the vehicle holds, and we will not allow more than that, it is for your own safety.

Flight delays additional per hour charges apply after the allowed wait time has expired,
30 minutes for domestic flight, 60 minutes for international flight with $35.00 international fee included

*Free curbside pick up included
*Meet and Greet pick up is available upon request for a $20.00 additional fee

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